Technical Troubleshooting

General Help

• Login Issues - Unable to Log Into Account
• Bug Reports 101
• Submitting an In-Game Bug Report
• Unable to Load to Dorm or Clubhouse Spawn
• Device Compatibility
• Friends Appearing on Newer or Older Versions

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Common Errors

• Common Error Codes
• "Unable to connect to RecNet Game Session" Error
• “Invalid Time and Date” Error on Login

Crashing & Disconnects

• Common Meta Quest Connection Issues
• Kicked Back to Dorm
• Crashes on the Steam Version of Rec Room

Audio & Microphone

• Microphone Not Working In-Game
• Audio Not Working In-Game

iOS Help

• Re-enter Your Credentials Error
• Rec Room on iOS
• iOS Controller Support

Android Help

• Waiting For Wi-Fi Error
• Android Device Not Compatible With This Version

PlayStation Help

• Rec Room on PS5 & VR Support
• PS4 403 and 404 Error When Downloading & Updating

VR Help

• "You do not have permission to play this game" error on Meta Quest
• VR Movement Options
• VR Controls and Gestures
• Recalibrating Playspace and Tracking on PSVR
• Removing Comfort Blinders in VR

PC Help

• Unable to Launch Rec Room on PC
• PC Minimum and Recommended System Requirements
• Retrieving Player Log Files
• PC Connection Test Instructions
• Steam "Content File Locked" Issue
• Steam "Corrupt Content Files" Issue

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