Due to Meta policies, Rec Room and apps like it are required to block users under 13 years of age or be removed from the Quest store. This means Rec Room can no longer allow users to access their Junior accounts on Meta devices, and Junior accounts will be blocked on Meta devices and platforms starting November 14th. Junior accounts are still accessible on other supported platforms, of which you can see here: https://rec.net/download
Index:
- Why is my Junior account being blocked from using Meta devices?
- Will the Junior accounts be blocked on other platforms?
- Will I lose all the history in the account I currently have created on my Meta device?
- As a parent of a player under 13, what are the parental controls I have access to for my child’s account?
- Will accounts under the age of 13 be blocked on ALL games/apps on Meta devices?
- What if I see underage users playing on non-Junior accounts?
- Will Meta cover refunds?
Why is my Junior account being blocked from using Meta devices?
Meta is requiring Rec Room, and apps like it, to block users under 13 years of age or the offending app may be removed from the Quest store. Junior accounts are intended for children under the age of 13 and therefore are not supported on Meta devices.
Will the Junior accounts be blocked on other platforms?
No, Junior accounts will still be accessible on all other platforms that Rec Room is available on that allow for users under 13 years of age. See the platforms we’re available on here: https://recroom.com/download
Will I lose all the history in the account I currently have created on my Meta device?
No, your account data is preserved and can be accessed on all other supported platforms!
As a parent of a player under 13, what are the parental controls I have access to for my child’s account?
See some of the parental controls we offer at https://recroom.com/parents-guide
Will accounts under the age of 13 be blocked on ALL games/apps on Meta devices?
Yes, Meta is requiring Rec Room, and apps like it, to block users under 13 years of age or the offending app may be removed from the Quest store. https://www.oculus.com/safety-center/
What if I see underage users playing on non-Junior accounts?
We ask that if you see something, say something. If you suspect that an account is not being honest about their age, please report the account so we can look into the issue.
Will Meta cover refunds?
Visit https://www.meta.com/help/orders-and-returns/returns/ for more information on Meta’s refund policies.