Thanks for reporting bugs and helping us improve the game! You can start a support ticket here. Please include the following information:
- Platform
- PlayStation
- Specify your specific model (PS4, PS4 Pro, PS5),
- Xbox
- Specify your specific model (One, One X, One S, Series S, Series X)
- PC
- Specify your system specs (CPU, GPU, RAM, any connected devices, and the type of storage you're running the game from)
- If you're on PC, please also attach your player log file so we can better investigate the issue. Click here for how to find and attach your player log file to your bug report.
- Specify your system specs (CPU, GPU, RAM, any connected devices, and the type of storage you're running the game from)
- Meta Quest
- Specify which model (Quest 1, Quest 2)
- iOS
- Specify which specific iOS device you have
- Android
- Specify which specific Android device you have
- PlayStation
- Mode (VR or screen)
- Specify which VR headset you're using if you're playing on PC
- Internet connection (wi-fi or wired)
- A description of the bug
- Room where the bug occurred
- Steps to recreate the bug, if known
- Any supporting documentation (screencaps, etc.)
If you wish to submit a bug to us, please click the button below to start your ticket. Please use the "Technical and General Support" category for this issue.