Occasionally one of our Steam users will be prevented from starting the Rec Room client with an error that says "Content File Locked". Here are some things to try that may resolve this issue:
First thing to try is temporarily disabling anti-virus software (e.g., Avast). We've heard from some users that this has resolved the issue. If this works, please consider whitelisting the Rec Room executables via your anti-virus. For Steam these are "recroom.exe" and "recroom_release.exe", found in the Rec Room installation folder.
If that doesn't help, the issue is likely a corrupt install or failed update of some sort. The solution is almost always found by re-installing Rec Room:
- Uninstall Rec Room by going to your Library in Steam, right clicking Rec Room -> Uninstall...
- Go to your Steam Apps install directory (usually something like C:\Program Files (x86)\Steam\steamapps\common) and manually delete any folder named Rec Room (use Administrator privileges if necessary) that might be left there.
- If you're downloading other games, please make sure they've finished downloading. Then delete any files inside the Steam downloads folder (usually in C:\Program Files (x86)\Steam\steamapps\downloading). This folder should be completely empty (including hidden files) before trying to reinstall.
- Reinstall Rec Room through Steam.
- Launch as normal.
If this article did not resolve the issue or answer your question, feel free to submit a ticket with our support staff. Please use the "Technical and General Support" category.