If your game is crashing before you even get to the start screen, shortly after landing to your Dorm Room, or it consistently crashes after a few minutes, it's likely your installation is corrupted. Please try and reinstall the game.
If that does not fix your issue, you can try a full wipe of not only the installation folder, but also some other additional files that are generated to enable Rec Room to run.
If you use the Steam PC version of Rec Room, follow this guide:
- Verify your game cache. Right-click Rec Room in your Library, go to the Local Files tab, and click "Verify Integrity of Game Cache". Then try to launch the game.
- If the previous step did not work, try a full reinstall. In the Local Files tab, click "Delete Local Game Content".
- Once Rec Room is deleted, there are still some folders to remove. Find and delete the "Against Gravity" folder found at C:\Users\(Your Windows Username)\AppData\LocalLow\Against Gravity
- After you have deleted the "Against Gravity" folder, reinstall the game through Steam.
As an added side note, please be aware that if you're playing the game with older Intel integrated graphics or some older graphics cards, the game may not run properly or at all, which is why your game may be crashing on start-up. See here for more information.
If you are still not able to start the game after trying these steps, feel free to submit a ticket with our support staff. Please use the "Technical and General Support" category for this issue.