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Common Error Codes

  • Updated

Here are some troubleshooting steps for some common errors that can arise when starting/playing Rec Room. If you ever need more help, feel free to submit a support ticket.

87XX Errors

Errors beginning with 87 can mean any number of things. They can also have an additional error code appended in the format 87XX-YYY.

  • Timeout Errors - These happen when some operation takes too long (either due to networking or other such factors). They can normally be fixed by retrying in a few moments.
    • 8702 / 8712 - A network operation took too long
    • 8713 - The player took too long to spawn
    • 8715 - The subroom data was not obtained properly. Please try reinstalling the game if you see this issue before escalating.
  • Room Errors - Sometimes networking errors prevent joining / leaving a room properly. They can normally be fixed by checking your internet connection, and/or retrying in a few moments.
    • 8704-YYY - There was an error connecting you to a room.
    • 8705-YYY - There was an error creating a new room instance for you
    • 8710-YYY - There was an error disconnecting you from a previous room
  • Disconnect / Room Errors - These errors indicate something has gone wrong with your connection. They can normally be fixed by checking your internet connection, and/or retrying in a few moments.
    • 8706-YYY - Your network connection disconnected unexpectedly
    • 8711-YYY - Your connection to a room disconnected unexpectedly
    • 8707 - An unexpected network error occurred.
  • Other errors - Sometimes you'll see other error codes. These are generally unexpected, and you should file a bug! If you're on PC, send us your log files.
    • 8703/8709 - The data in the room desynchronized (i.e. players started seeing different things). Normally going to a new instance of the room will fix this.
    • 8708 - Multiple errors occurred (you should see a message with more info)
    • 8717 - This is a timeout error, if you're taking too long loading into a room and seeing this error repeatedly, let us know by sending us your log files.
    • 8718 - A catch-all for all other errors

Error Code 1039, 1040, or 1041

This error is indicative of a connection dropout between you and our servers. Improving the stability of your connection should hopefully solve the issue.

We also see players receive this error if they have an active firewall or network filtering software. Make sure your firewall, antivirus, or network filters have exceptions that allow all traffic through for Rec Room and the app you're using to run it (Steam, Oculus Home, etc.)

  • If you're on 2.4GHz WiFi, try switching to a different channel. (Consult your router instructions.)
  • If you're on 2.4GHz WiFi, try switching to a 5GHz network instead. (Consult your router instructions.)
  • If possible, switch to a wired internet connection. (This is the most reliable fix.)
  • If you're using a SteamVR device like the HTC Vive, Vive Pro, or Valve Index, the communication between the headset and the controllers may be causing interference with your WiFi network. If this is the culprit, either of the last two options should help.
  • If you're using an Oculus Quest 1/2, this issue can be caused by having a router that dynamically switches your connection type to your router. Please consult this support page for more information. 

Error Code -1, -2, -3, or -4

Usually these errors mean that the connection to our servers has been interrupted. This can be due to a firewall or antivirus restricting traffic to and from the app (usually this is fixed by adding an exception for Rec Room) or by packet loss/spotty connections.

  • Do you have a firewall, anti virus, or network filter enabled?
    • Add an exception for Rec Room
      • Google 'how to add an exception on *name of your firewall/anti-virus/network filter*' for instructions 
  • Run this dropped packets, ping, and jitter test: https://freeola.com/line-test/ 
    • If you have ANY amount of dropped packets, ping over 200ms, or jitter of over 15ms this may be causing your connection issues and you should contact your internet service provider or check your modem or router hardware
  • Are you connecting from a school / corporate environment which blocks certain sites?
    • Contact the network admin 
  • Where are you located in the world? (some regions have persistent connection issues with our servers) 
    • Known issue locations: Iran 
    • No current solution 
  • Other things to try 
    • Disable any VPN services or network filter / routing 
    • Make sure this is not a global issue with your connection by playing other VR multiplayer games and seeing if you experience the same issues 

If none of the above items help, you can download our connection test package, run it, and submit a support ticket with the output attached.

Error Code -5

This error likely indicates some server trouble on our end. Check our subreddit and our Discord for any announcements. If our servers are up and you're still receiving this error, submit a support ticket so we can have a look.

Error Code "32764"

This error means that you tried to connect to an instance that has just closed for one reason or another. Try and join another instance. If you're seeing this error too often, submit a support ticket so we can take a look.

Error Code "Summer"

Check that your firewall and antivirus aren't blocking network traffic from Rec Room. We'd suggest adding an exception for RecRoom_Release.exe if this is the case. If you continue to experience this issue, please submit a support ticket letting us know.

This may also be caused by a temporary server outage, but it mostly refers to something blocking your connection to Rec Room. It doesn't hurt to check our subreddit and our Discord for any server outage announcements.

Error Code "Note", "Notebook" or "Pencil"

This error likely indicates some server trouble on our end. Check our subreddit and our Discord for any announcements. If our servers are up and you're still receiving this error, submit a support ticket so we can have a look.

Error Code "Locker"

Try adding an exception for RecRoom_Release.exe in your firewall and antivirus. If you're still getting this error, submit a support ticket.

Error Code "Student"

This is likely because you're running an older version of Rec Room and need to update your game. Please check for any available game update for your platform to continue playing. If you have already updated your game and are still seeing this issue, submit a support ticket to let us know. 

Error Code "Challenge"

Try adding an exception for RecRoom_Release.exe in your firewall and antivirus. If you're still getting this error, submit a support ticket. To help us diagnose this faster, please include your log file (PC only) with your ticket.

Error Code "Timber"

Check and adjust your device's time and date settings so the time and date are correct. We recommend enabling automatic time and date configuration. Restart and update your device if an update is available.

My error code isn't listed here!

This page includes the more common error codes. If you see an error code that isn't here, you're welcome to send us a ticket and our support team will assist further. Click here to submit a ticket.

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