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Reporting Inappropriate Content

  • Updated

When you encounter inappropriate content, we highly encourage you to submit a report while you are still in-game. Submitting an in-game report rather than sending a Zendesk ticket helps our moderation team to take action more quickly. We have advanced systems that flag and action inappropriate content, which are specifically helped by your in-game reports.

Below are instructions on how to report various types of inappropriate content: 

"Inappropriate content" may refer to something that violates our Code of Conduct, Creator Code of Conduct, Terms of Service, Guidelines for Creator Use of Assets Built By Rec Room, or other similar types of content. 

If you need to report a player rather than an invention, room, club, or event, please see this article.

 

Reporting Inventions

If you find an inappropriate invention, follow the below steps to report it in-game.

  1. Open the invention page, then click the "Report" symbol.  See below for where to find that: 
  2. Select the reason for the report (for example: sexual, racist or discriminatory, misleading name/picture/description, other)
  3. Type a description of the violating content in the "Report Details" box. Keep this brief, but provide any relevant information to help our team better investigate. 
  4. If you are certain all details reported are correct, click "SUBMIT" to submit your report. (If you're unsure, instead click the "X" in the top left corner to close this screen and cancel your report.) 

 

Reporting Rooms

If you find a room with inappropriate content, follow the below steps to report it in-game.  

  1. Open the room page, then click the "Report" symbol.  See below for where to find that:
  2. Select the reason for the report (for example: sexual, racist or discriminatory, disruptive trolling, inappropriate name/picture/description, misleading purchases, other)
  3. Type a description of the violating content in the "Report Details" box. Keep this brief, but provide any relevant information to help our team better investigate. 
  4. If you are certain all details reported are correct, click "SUBMIT" to submit your report. (If you're unsure, instead click the "X" in the top left corner to close this screen and cancel your report.) 

 

Reporting Clubs

If you find a club about or promoting inappropriate content, follow the below steps to report it in-game.  

  1. Open the club page, then click the "Report" symbol.  See below for where to find that:
  2. Select the reason for the report (for example: a public club with sexual themes, disruptive trolling, racist or discriminatory content, inappropriate name/picture/description, other)
  3. Type specific details of your report in the description box. Keep this brief, but provide any relevant information to help our team better investigate. 
  4. Click "Submit" when you are ready to finalize your report.
  5. As a last step, you will be asked to confirm your report. If you are certain all details reported are correct, click "CONFIRM" to submit your report. (If you're unsure, instead click "CANCEL" to cancel your report.) 

 

Reporting Events

If you find an inappropriate event, follow the below steps to report it in-game.

  1. Open the event page, then click the "Report" symbol.  See below for where to find that:
  2. Select the category for the report (for example: sexual, racist or discriminatory, inappropriate name, disruptive trolling, other)
  3. Type the details of your report in the description box. Keep this brief, but provide any relevant information to help our team better investigate. 
  4. Click "Submit" when you are ready to finalize your report.
  5. As a last step, you will be asked to confirm your report. If you are certain all details reported are correct, click "YES" to submit your report. (If you're unsure, instead click "NO" to cancel your report.) 

 

Reporting Through Zendesk

If you have additional evidence to provide that was not included with your in-game report, you can submit a Zendesk ticket to supplement your in-game report.  Please include the following information in your ticket:

  • the player's username (please provide their unique @username, not their display name)
  • the specific invention, ^RoomName, club, or event being reported
  • information on what specifically you are reporting, including any photos, screencaps, or video that you have (you may upload videos unlisted on YouTube or Streamable and just send us that link).

Once you have gathered the above information for your report, feel free to send us a ticket. However, as mentioned above, please ensure you submit an in-game report whenever possible.  This will help our moderation team better address the potentially violating content more quickly.  

Note: to protect our players' privacy, we cannot provide updates on our investigation or the actions we take.

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