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Login Issues - Unable to Log Into Account

  • Updated

Try the steps below if you cannot log into your account. In most cases, one of these steps will resolve your issue!

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  1. Try logging in again: Some login errors are due to temporary server issues that resolve on their own.

  2. Use another device: See if you can log in from a different device. 

  3. Reset your password: Follow these instructions to reset your password: Resetting Your Rec Room Password.

  4. Change your network: Connect to a different Wi-Fi network or use a VPN.

  5. Restart your router: Disconnect the power, wait 30 seconds, then reconnect the power.

  6. Try another account: Log in to a different Rec Room account to check if the issue is specific to your account. 

  7. Try another device: Log in with a different device to see if the issue is specific to one device.
     

Common Login Error Codes

Notebook: 

  • Usually indicates an IP restriction, caused by too many bad server requests coming from your location. This is a precautionary measure we take to limit disruptions to our services. IP restrictions typically last 24 hours. If you still can't log in after 24 hours, send us a ticket. 

Summer or Student: 

  • Usually refers to something blocking your connection to Rec Room. Check that your firewall and antivirus aren't blocking network traffic from Rec Room. We'd suggest adding an exception for RecRoom_Release.exe to see if that helps. Additionally, you may want to try temporarily disabling your antivirus software.

  • Getting both Summer and Student may also be caused by a temporary server outage - either on your end or ours.

    • If it is an issue on your end, you will have to wait for it to resolve itself.

    • If it is an issue on our end, you can usually confirm this by checking our Discord server or Subreddit for any server outage announcements.

Timber: 

  • Usually related to your device's date and time settings.  Try the below steps:

    • Verify that your device's date and time settings are accurate. 

    • Enable automatic time and date configuration in your device settings.

    • Ensure that "Location Services" is enabled on your device

    • Restart your device and check for available updates. Installing updates often resolves compatibility issues.

 

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